Refund and Cancellation Policy

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1. Refund Policy

At TiworldShop, customer satisfaction is our top priority. If you’re not happy with your order, we offer a smooth refund process under these conditions:

1.1 Refund Eligibility

  • Items must be in unused condition with original packaging.
  • Refund requests must be made within 30 days of delivery.
  • Proof of purchase is required.
  • Return shipments must include a valid tracking number.

1.2 Non-Refundable Items

  • Perishable or consumable goods.
  • Digital downloads or e-gift cards.
  • Personalized or custom items.
  • Products marked as Final Sale.
  • Items damaged through misuse.

1.3 Refund Process

Refunds are issued within 7–10 business days of receiving your return. Funds are credited to your original payment method with a confirmation email.

1.4 Fees & Deductions

  • Shipping fees are non-refundable unless the error is ours.
  • Return shipping costs are paid by the customer unless otherwise stated.
  • Restocking fees may apply, and customers will be notified beforehand.

2. Cancellation Policy

Orders can be canceled if requested before they are processed or shipped.

2.1 Cancellation Terms

  • Requests must be made before dispatch.
  • Custom-made products cannot be canceled once production begins.
  • Orders already shipped can be returned after delivery.

2.2 How to Cancel

To cancel an order, visit our Contact Us page. Our support team will confirm eligibility and assist you.

2.3 Cancellation Fees

  • Orders already shipped must follow the return process.
  • Return postage applies for canceled shipments already dispatched.

3. Exchange Policy

If you received a faulty or incorrect item, we’ll send a replacement at no cost. Please contact us within 7 days of delivery.

3.1 Exchange Conditions

  • Items must be unused and in original packaging.
  • Exchanges depend on stock availability.
  • Prepaid return labels provided for our fulfillment errors.

4. Need Help?

For refund, cancellation, or exchange assistance, visit our Contact Us page. Our team is here to help ensure a seamless shopping experience.